Privacy Policy

Last updated: August 2026

At LOVO, we take the protection of your personal data very seriously. This policy describes how we collect, use and protect your information when you use our apps and services.

1. Data we collect

We collect the information you provide directly to us: name, phone number, email address, profile photo and identity documents required to verify your account. We also collect usage data such as your searches, bookings and interactions with the platform.

2. How we use data

Your data is used to create and manage your account, process your bookings, connect you with rental agencies, send you booking-related notifications and improve our services. We never use your data for advertising purposes without your consent.

3. Data sharing

We only share the necessary information with rental agencies as part of your bookings (name, phone, booking details). We never sell your personal data to third parties.

4. Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss or disclosure. Data exchanges are encrypted and access is strictly controlled.

5. Your rights

You can access your data at any time and request its correction or deletion from the app settings or by contacting us. You may also withdraw your consent at any time.

6. Data retention

We retain your personal data for as long as your account is active or as necessary to provide our services. Booking-related data is retained in accordance with applicable legal obligations.

7. Contact

For any question regarding this privacy policy or your personal data, you can contact us through the app or by email.